“Client Satisfaction: Lean innovative systems and commitment to continual improvement.”
Client satisfaction is achieved through embedded quality, safety, environmental systems as well as adoption of lean manufacturing practices. At Spoke Joinery we are constantly evolving to meet the needs of the dynamic projects we undertake, increasingly diverse clients, and evolving world challenges. We actively engage in a process of continual improvement and independent review ensuring client satisfaction remains our priority.
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Industry Leading Innovation
Our custom built integrated management system is at the heart of our day to day operations. It allows us to seamlessly ensure compliance in all areas while providing a clear view of our performance.
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Occupational Health & Safety
Health and Safety Management system certified to AS4801.
All Spoke personnel undergo intensive safety training and inductions which can be evidenced in an impeccable health and safety record. We promote an ethos of care and responsibility for the health and safety of ourselves and all others in the workplace.
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Quality Assurance
Quality Management System certified to ISO9001.
Client feedback is regularly obtained to improve systems and processes. Training, support, supervision and information are readily available to all employees, contractors and customers to ensure quality and safety objectives are standardised to a high level.
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Environment & Sustainability
Environmental Management System certified to ISO14001.
Spoke Joinery’s knowledge of the continual progression of environmental standards in the fitout industry in Brisbane is evident through our ongoing dedication to providing clients with advice on environmentally sustainable options.
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FSC
FSC Chain of Custody Certification.
FSC Chain of Custody certification is an internationally recognised, environmental standard ensuring environmental, social and economic needs are balanced, and that long-term forest management plans are implemented.
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PEFC
PEFC Chain of Custody Certification.
PEFC’s Chain of Custody certification is a mechanism for tracking material from the forest to the final product to ensure it can be traced back to certified sustainably managed forests.